FAQ Princippeza Skincare
Luxury Handcrafted Canadian Skincare
Product Information
Q: Are your products natural and cruelty-free?
A: Yes! Every Princippeza Skincare product is handcrafted in small batches using natural, skin-loving ingredients. We are 100% cruelty-free and paraben-free — proudly made in Canada.
Q: Where are your products made?
A: All products are made in Surrey, British Columbia, Canada — locally crafted with premium Canadian-sourced ingredients.
Q: Do your products contain preservatives?
A: Yes. We use Geogard ECT, a natural, eco-certified preservative that ensures product freshness and safety.
Q: Are your fragrances natural or synthetic?
A: We use a luxurious blend of both fragrance oils and essential oils — always phthalate-free and skin-safe.
Ordering & Shipping
Q: What is your processing time?
A: Orders are handcrafted to order and typically ship within 1–2 weeks.
Q: Do you offer international shipping?
A: We currently ship across Canada & the U.S.. For other countries, please contact us for a custom quote.
Q: How can I track my order?
A: You’ll receive an email with your tracking number once your package has shipped.
Wholesale & Custom Orders
Q: Do you offer wholesale?
A: Yes! We work with boutiques, spas, and online retailers.
MOQ = 24 units per SKU Lead time = 1–2 weeks.
Shop on Faire → faire.com/direct/princippezaskincare
Q: Can you create custom or private-label products?
A: Absolutely. Email us at princippezaskincare@gmail.com for collaboration inquiries.
Usage & Safety
Q: How long do your products last?
A: Most items last 12 months unopened and 3 months after opening.
Store in a cool, dry place away from sunlight.
Q: Are your products safe for sensitive skin?
A: Our formulas are gentle, but we always recommend a patch test before full use.
Returns & Refunds
Q: What is your return policy?
A: Due to hygiene standards, we cannot accept opened products.
If your item arrives damaged or incorrect, contact us within 7 days of delivery for assistance.
Contact Us
Have more questions?
Email Us: princippezaskincare@gmail.com
www.princippezaskincare.com